Utility Services

Utility Information and Service Policy Breakdown

UNDERSTANDING YOUR BILL

Water: Water charges are based on the consumption and meter readings for a 30-day billing cycle. (Example: 15^th to the 15^th) Then the bill is due on the 10^th of the following month.

Sewer: Sewer charges are based on the water’s current consumption in the billing cycle.

**Water and Sewer have a base monthly rate for a reading that is up to 1,000 gallons. Base charges help recover necessary administrative and operational costs, such as billing, collection, meter reading, and maintenance.

Sewer Surcharge: This charge helps to fund the sewer plant for the plant to meet ODEQ (Oklahoma Department of Environmental Quality) federal requirements and regulations.

Capital Improvement: Capital Improvements are expenditures to improve infrastructure. Examples of capital improvements are the replacement of aged or broken water lines.

Stormwater Fee: This fee is required by the Environmental Protection Agency (EPA) and assists with evaluation, treatment, and education of the stormwater system. Stormwater runoff from an urbanized area is commonly transported through Municipal Separate Storm Sewer Systems (MS4s). Urbanized areas are characterized by large amounts of surfaces such as streets, sidewalks, driveways, parking lots, and roof tops. Runoff from these areas travels faster which results in damage to the water bodies and causes flooding to the receiving waters along with pollutants that can impair drinking water sources.

Water and Sewer Services Policy

1. Utility bills are due on the 10^th of every month.
2. Late charges are approximately 10% of the unpaid balance. All accounts with balances on the date after the due date will receive a late charge at 8:00 am auto generated by our utility software.
3. If a payment is made after the 10^th, a cut off notice may still be received.
4. Disconnection of services are usually between the 23^rd and 26^th of each month.
5. No payment arrangements will be made while disconnects are taking place. If you need to make payments arrangements, please call our office before the 23^rd of the month.
6. All utility bills that are not paid by the 23^rd of each month will be subject to disconnection and a $10 fee will be assessed at 5pm.
7. It is the customer’s responsibility to make sure that there is nothing blocking access to the meter so that it can be read by the utility workers.
8. Leaks from the meter box to the house, including inside the house, are the customer’s responsibility to fix.
9. If the services are disconnected for non-payment, the total past due and a $10 disconnect fee must be paid for services to be restored.
10. Should the customer turn the services back on after being disconnected for non-payment, there will be a fee of $125 assessed to the account due to “meter tampering.”
11. Payments on disconnected accounts must be paid in full by 3:00pm for services to be turned on the same day by 5:00pm.

Sanitation Pickup Policy

1. The poly cart must be at the curb before 6:00 am on the morning of the collection day.
2. Carts will be issued by Waste Management through City Hall. Crews will not collect trash left at the curb in non-waste management carts.
3. Waste Management does not pick up extra bags outside of the poly cart.
4. Place carts at least five feet apart, and at least five feet from cars, mailboxes, trees, and other obstructions if possible. Make sure that the cart is within four feet of the curb.
5. Lids should always be closed and facing the street with the handles facing toward the house.
6. No tires, batteries, paint, petroleum oil, chemical products, or furniture items will be picked up.
7. If poly carts require maintenance or replacement, please call City Hall at 405-771-3226 (option 3).
8. If the trash is not picked up on the date of service, please report the missed pickup to City Hall the next business day.